If your Vitamix blender was purchased directly from our website, weve already registered it for you. If your machine was purchased from a Vitamix show, another online store, or retail location, you can register your machine online.
For the specific details of your warranty, please refer to the warranty certificate that came with your machine, or contact customer service. Please have your serial number available at the time of the call. The serial number is located on the back or bottom of your machines motor base, below the bar code.
Please refer to our Return Policy for instructions on how to return your Vitamix product. If your purchase was made through one of our retail partners, please refer to that stores return policy.
Depending on the model you own, you may be able to download a copy of your owners manual. Some owners manuals are available for download. If your manual is not available online, please contact customer service to request a copy.
Although all motors are tested at the Vitamix factory, heavy use will cause further curing of the motor windings in new machines. This curing gives off a burning smell and is typical for wound motors. This smell will quickly dissipate after a few heavy uses.
In addition, the Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor should overheat, it may emit a burning smell.
If this occurs, turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperarutes exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the center section of the bottom of the motor base.
The grinding sound may indicate that the blade bearing assembly is starting to break down. Please contact customer service to troubleshoot this problem.
The high-pitched sound may indicate that the blade bearing assembly is starting to break down. Please contact customer service to troubleshoot this problem.
The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:
Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperarutes exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the center section of the bottom of the motor base.
The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:
Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperarutes exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the center section of the bottom of the motor base.
Check Your Speed The Vitamix machine performs best on high speed to pulverize food and process thick mixtures. Check Your Quantity Processing cooked potatoes, cooked rice or cooked beans creates a heavier than normal load on the machine. You may want to consider reducing the food quantity placed in the container by half (depending on how much food you started with) and possibly adding a bit of liquid. Follow Order of Ingredients When following Vitamix recipes, be sure to place ingredients into the container in the order listed. If using your own recipe, follow this order for full-size containers: liquid ingredients first (water, juice, yogurt), followed by softer ingredients (tofu), then juicier fruits and vegetables (grapes, cucumbers), firmer fruits and vegetables (apples, carrots), frozen ingredients (frozen berries), and finally ice. Dry ingredients like protein powders should follow the ice. Use the Tamper If ingredients are not freely circulating, the tamper can be used to improve the flow of food. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and hold it in one of the corners of the container. As the food travels around the side of the container, the tamper directs it right into the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades.
If you notice your motor is no longer turning the blades, you should unplug the machine, remove the container from the motor base, and look at the drive socket (the plastic circle surrounding the metal coupling where the container meets the base). The drive socket should be well-attached, but able to spin freely. If the drive socket is cracked, solidly attached and unable to move, or easily removed, contact customer service.
The container will slightly move on the motor base when the machine is turned on. But if your motor base is wobbling on the countertop, there is an issue with your drive socket or the rubber feet on the bottom of the machine. Please contact customer service.
Grease on or around the machine may indicate an overfilled bearing, or that the blade bearing assembly seal is starting to break down. If the problem persists, please contact customer service.
The blades in Vitamix containers never need to be sharpened. They are hammermill blades designed to pulverize, not slice. If you feel your blend quality has changed, there could be a different problem with your machine. Please contact customer service.
If you are a U.S. or Canadian customer, you will receive free return shipping as part of the Vitamix® 60-day trial. Contact Customer Service for a pre-paid return shipping label and Return Authorization number.
Blade assemblies are a wear item and require periodic replacement based on use. Vitamix® recommends inspecting blade assemblies weekly according to the Blender Care & Maintenance Guide instructions below.
Depending on the model you own, you may be able to download a copy of your owners manual. Some owners manuals are available for download. If your manual is not available online, please contact customer service to request a copy.
The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:
For the specific details of your warranty, please refer to the warranty certificate that came with your machine, or contact customer service. Please have your serial number available at the time of the call. The serial number is located on the back or bottom of your machines motor base, below the bar code.
If you notice your motor is no longer turning the blades, you should unplug the machine, remove the container from the motor base, and look at the drive socket (the plastic circle surrounding the metal coupling where the container meets the base). The drive socket should be well-attached, but able to spin freely. If the drive socket is cracked, solidly attached and unable to move, or easily removed, contact customer service.
Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperarutes exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the center section of the bottom of the motor base.
Press the Vitamix® logo once to reveal the mode message on the control panel. Press button 1, then button 6 within five seconds to continue. Once the correct code is entered, the display will indicate the motor temperature (NORM, WARM, HOT), a usage count, and a total. The “COUNT” is a machine usage total and can be reset. This can be used to keep a count of the number of drinks sold in a week, day, or even an hour. To clear, press and hold the START/STOP button for 5 seconds. The “TOTAL” keeps track of the machine usage, including production and testing, and cannot be cleared. See your Owner’s Manual for complete instructions.
Make sure The Quiet One’s sound reducing pad is in place prior to installation. Place the back cover of the sound enclosure on top of the sound reducing pad on the motor base. The Earth Magnets inside the motor base will hold the back cover in place. Install the Sound Enclosure Door by spreading the hinge points and sliding them over the hinge detents on the sides of the back cover.
There are three different ways to measure your machine’s use. The first is a motor life timer. This displays the number of hours that the motor has been in operation. The second is a total cycle counter that shows the number of times the machine has been cycled. The third is a resettable count meter that can be used to compare the number of blends to register receipts.
If the Mix’n Machine Advance fails within thirty (30) days from the original date of purchase, Vitamix will replace the machine without charge. If the Mix’n Machine Advance fails after thirty (30) days but within three (3) years from the original date of purchase due to a defect in materials or workmanship, the Mix’n Machine Advance motor base is backed by a three-year component warranty with one year on labor. For more information regarding this warranty, please contact your local dealer or a Vitamix service representative at +1.440.782.2450.
The motor is designed with thermal overload protection, which senses when the motor has overheated and automatically stops the motor. Depending on how hot the unit became, it may take an hour or more to cool down. Once the unit has cooled, the thermal overload protection device will close and allow the unit to operate again. If this continues, please contact us at 800.886.5235 or [email protected].
How to Change a Vitamix Blade by Raw Blend | Video
FAQ
Do Vitamix blades need to be sharpened?
What is the life expectancy of a Vitamix blender?
How long do blender blades last?
How to replace Vitamix blade?
Speaking of early, make sure you use your Vitamix appropriately to prevent early/ premature wear of the blade. And that means no blending forks, spoons, and other metal objects or placing/ removing the jar on the base when the drive socket is spinning. The best way how to replace Vitamix blade is to use a compatible retainer nut wrench.
How often should I inspect my Vitamix® blade assemblies?
Vitamix® recommends inspecting blade assemblies weekly according to the Blender Care & Maintenance Guide instructions below. Contact us at 800.886.5235 or [email protected] if you determine that you need a replacement blade assembly.
How do you clean a Vitamix blade?
Turn your Vitamix container upside down. Place the thick piece of cloth over the blade assembly and let the blade fall gently on the fabric. Grasp the Vitamix blade securely and lift it out from the container. Place the Vitamix container upright on a flat service while you clean your blade.
Can you replace a Vitamix blender blade?
For those of us with experience, these generic replacement products are usually 50/ 50, whereby they can work as intended or fail terribly. As I’ve just mentioned above, it’s possible to replace the blade of Vitamix Household blenders if you wanted.