If you’re a primary or secondary cardholder, you can lock or unlock your card through online or mobile banking, or by calling us: 844-4TRUIST (844-487-8478, opens in new tab)
Find the debit card that’s best for you.
Easy, fast, and secure access to your money—all in one card. Plus added peace of mind with our built in account monitoring for suspicious spending. Benefits for you:
- Digital wallet capabilities
- Contactless chip technology
- No charge for replacement
Best if you:
- Want a convenient, fast, secure way to shop online and in person
- Are interested in earning cash back with deals chosen just for youDisclosure 6
- Design your own card with an you select. Personalize your debit cardDisclosure 5
Lock it, unlock it.
Use Truist Mobile to lock and unlock your card if it’s stolen, misplaced, or hopefully—found.
Make checkout fast, easy, and secure with contactless chips and mobile wallet capabilities.
Everything Truist- 10 Things To Know About Truist Bank Before Applying
FAQ
Can I freeze my Truist debit card?
How do I lock my Suntrust card?
Does freezing your card stop online transactions?
How do I fix a frozen debit card?
Ask the bank to issue you a new debit card to replace the frozen debit card. This card will have a new number to replace your old debit card number. Write a letter to your bank that details the fraudulent transaction, your notification and your request to freeze your debit card.
How do I freeze my debit card if a transaction is fraudulent?
Write a letter to your bank that details the fraudulent transaction, your notification and your request to freeze your debit card. Sign the letter and make a copy of it to keep in your files. Mail the letter via certified mail with a return receipt requested. Find out about your liability for any fraudulent transactions.
What happens if a bank freezes a debit card?
Request a freeze on your debit card in connection with the fraudulent activity. Once the bank freezes your debit card, no one, including you, will be able to use the card. Ask the bank to issue you a new debit card to replace the frozen debit card. This card will have a new number to replace your old debit card number.
What happens if a bank freezes an ATM card?
A bank freeze on an ATM card is a safety precaution. Few things are as frustrating or embarrassing as having a credit or debit card declined during an in-person transaction. Debit cards can also be rejected for online transactions, at ATMs and when you try to make purchases at other machines.